How to Get Help❓ (FAQs)

However, questions may arise as you navigate the platform. To address these queries, Scopuly provides a comprehensive FAQ section and a direct support channel.

Accessing the FAQ and Help Section:

1.Open the Side Menu:

• Launch the Scopuly mobile application on your device.

• On the home page, tap the menu icon in the upper left corner (represented by three horizontal lines).

2.Navigate to “Help”:

• The side menu will open. Scroll down until you find the “Help” item and tap on it.

3.Explore the “Help” Window:

• The “Help” window will open.

• Here, you’ll find a list of frequently asked questions (FAQs) designed to address common queries.

• Before contacting support, take some time to browse through the FAQs. Your question might already be answered.

4.Utilizing the FAQ Section:

• The FAQ section is designed to provide quick and easy answers to common questions about the Scopuly app and the Stellar network.

• Browse through the list of questions to find topics that are relevant to your query.

• If you find a question that addresses your concern, tap on it to reveal the answer.

Contacting Scopuly Support:

If you cannot find the answer to your question in the FAQ section, you can contact Scopuly support directly. Here’s how:

1.Access the “Message” Option:

• In the “Help” window, tap the “Message” button.

2.Complete the Support Form:

A window will open, prompting you to enter the following information:

• Name: Your full name.

• Email: Your contact email address.

• Message: A detailed description of your question or problem.

3.Provide Detailed Information:

When describing your issue, provide as much information as possible. Include relevant details, such as:

• The specific feature you are using.

• Any error messages you are encountering.

• The steps you took before encountering the issue.

• Links to screenshots or other relevant files.

4.Submit Your Message:

• After completing the form, tap the “Send” button.

5.Await Response:

The Scopuly support team will review your message and respond as soon as possible.

Tips for Effective Support Communication:

• Be Clear and Concise: Clearly state your question or problem.

• Provide Context: Include relevant details to help the support team understand your issue.

• Be Patient: Allow the support team time to investigate and respond to your query.

• Be Polite: Maintain a respectful and professional tone.

• Include Screenshots: Screenshots can be extremely helpful in illustrating your issue.