How to Get Help❓ (FAQs)
However, questions may arise as you navigate the platform. To address these queries, Scopuly provides a comprehensive FAQ section and a direct support channel.
Accessing the FAQ and Help Section:
1.Open the Side Menu:
Launch the Scopuly mobile application on your device.
On the home page, tap the menu icon in the upper left corner (represented by three horizontal lines).
2.Navigate to “Help”:
The side menu will open. Scroll down until you find the “Help” item and tap on it.
3.Explore the “Help” Window:
The “Help” window will open.
Here, you’ll find a list of frequently asked questions (FAQs) designed to address common queries.
Before contacting support, take some time to browse through the FAQs. Your question might already be answered.
4.Utilizing the FAQ Section:
The FAQ section is designed to provide quick and easy answers to common questions about the Scopuly app and the Stellar network.
Browse through the list of questions to find topics that are relevant to your query.
If you find a question that addresses your concern, tap on it to reveal the answer.
Contacting Scopuly Support:
If you cannot find the answer to your question in the FAQ section, you can contact Scopuly support directly. Here’s how:
1.Access the “Message” Option:
In the “Help” window, tap the “Message” button.
2.Complete the Support Form:
A window will open, prompting you to enter the following information:
Name: Your full name.
Email: Your contact email address.
Message: A detailed description of your question or problem.
3.Provide Detailed Information:
When describing your issue, provide as much information as possible. Include relevant details, such as:
The specific feature you are using.
Any error messages you are encountering.
The steps you took before encountering the issue.
Links to screenshots or other relevant files.
4.Submit Your Message:
After completing the form, tap the “Send” button.
5.Await Response:
The Scopuly support team will review your message and respond as soon as possible.
Tips for Effective Support Communication:
Be Clear and Concise: Clearly state your question or problem.
Provide Context: Include relevant details to help the support team understand your issue.
Be Patient: Allow the support team time to investigate and respond to your query.
Be Polite: Maintain a respectful and professional tone.
Include Screenshots: Screenshots can be extremely helpful in illustrating your issue.
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